Why product tours break every time you ship
Product tours are tied to selectors and screens that change with every release. Here is why they rot, what it costs, and the options for guidance that keeps up.
Blog
Notes on helping people find the button
Onboarding, support and in-app guidance, without the buzzwords.
Onboarding for rarely used apps: designing for the once-a-year user
Payroll portals, benefits enrollment, tax documents and admin consoles are used a few times a year. Classic onboarding fails these users. Here is what works instead.
Ticket deflection for SaaS: measuring the “how do I…” tax
A practical method to size the share of support tickets that are really navigation questions, and to measure deflection honestly once you add self-service guidance.
Let Pepper take it from here.
Paste one script tag. Free up to 500 monthly active users. No card, no flows to build.